Privacy Policy
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@queenwinesofficial.com.
When you visit our website and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.
1. What information do we collect?
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
The personal information that we collect may include: names; email addresses; mailing addresses; contact preferences; billing addresses; and other similar information. We may also provide you with the option to register using your existing social media account details.
Some information is collected automatically when you visit our Website, including device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our Website.
- Log and Usage Data - service-related diagnostic, usage and performance information our servers automatically collect when you access or use our Website.
- Device Data - information about your computer, phone, tablet or other device you use to access the Website.
- Location Data - information about your device's location, which can be either precise or imprecise.
2. How do we use your information?
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive to:
- Request feedback and contact you about your use of our Website
- Enable user-to-user communications
- Manage user accounts
- Send administrative information to you
- Protect our Services from fraud and misuse
- Enforce our terms, conditions and policies
- Respond to legal requests and prevent harm
- Fulfill and manage your orders
- Deliver and facilitate delivery of services to the user
- Respond to user enquiries and offer support
- Send you marketing and promotional communications (where you have consented)
- Deliver targeted advertising tailored to your interests
3. Will your information be shared with anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We may process or share your data based on the following legal bases: Consent, Legitimate Interests, Performance of a Contract, Legal Obligations, and Vital Interests.
We may also share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than twenty four (24) months past the termination of the user's account.
5. How do we keep your information safe?
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Website is at your own risk.
6. Do we collect information from minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.
7. What are your privacy rights?
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, and, if applicable, to data portability.
If you are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. If you are a resident in the European Economic Area and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
8. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.
9. Do we make updates to this notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.